learndirect expands IT managed services contract with Trustmarque

Trustmarque Solutions Limited (part of Capita PLC) has announced an expansion to its multi-million pound managed services contract with learndirect, the UK’s largest provider of skills, training and employment services. This second phase of the contract will see Trustmarque transform and deliver learndirect’s technology architecture, property IT services, software development and testing, project management and service management over the next five years.

The partnership will build upon Trustmarque’s current successful delivery of end-to-end operational IT managed services, to support learndirect’s centres and online operations. A number of learndirect IT staff will transfer to Trustmarque, with a new client-side technology team and business relationship management function overseeing strategic direction and relationships. Overall, learndirect aims to derive significantly more value from its technology spend, with Trustmarque driving strategic application development and technology rationalisation projects. 

“We have been impressed with the service delivered by Trustmarque to date, meaning they were the clear choice when it came to the second phase of our IT transformation,” commented Andy Palmer, Group CEO, learndirect. “We’re in the skills business – helping people get into and on at work.  We’re confident our partnership with Trustmarque will allow us to focus on doing this.  We’re able to capitalise upon Trustmarque’s broad capabilities in order to enhance the IT experience for all of our employees and customers”

“Trustmarque is delighted to have been chosen as learndirect’s strategic IT partner of choice, following our successful work together during phase one of learndirect’s IT transformation,” commented Nick Gage, Consultant CTO, at Trustmarque. “This is further recognition of Trustmarque’s end-to-end IT service delivery credentials, and our ability to bring about real transformative change for organisations. We look forward to further supporting learndirect on its IT journey.”


About learndirect


learndirect has helped more than 4.5 million people to get into and on at work, and in excess of 75,000 organisations improve the skills of their workforce. It offers an extensive range of courses and qualifications, from everyday skills such as maths, English and IT, to Apprenticeships and higher level qualifications, as well as short online courses. It has 300+ centres across the UK, and each day around 20,000 people log onto learndirect learning.


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