Infographic - Engaged Employees - the Superheroes of the Contact Centre

Using WFO to engage employees and improve contact centre performance

In a world of low employee satisfaction and high turnover, contact centres need to nurture their superheroes. But what drives employee engagement in today's contact centre? And how can Verint WFO help?

 

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If you have a specific press enquiry or want to engage a spokesperson at Capita, you can contact our press office on 020 7654 2399.

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