Protecting customer data

Helping to prevent fraud and protecting customer data without damaging the customer experience.

Is your organisation protecting customer data by being PCI compliant?

The Payment Card Industry Security Standard (PCI DSS) is a worldwide standard that was set up to help businesses process card payments securely and reduce card fraud. The way it does this is through tight controls surrounding the storage, transmission and processing of cardholder data that businesses handle. PCI DSS is intended to protect sensitive cardholder data.

General Data Protection Regulation – don’t delay

Coming into force in 2018 the new General Data Protection Regulation (GDPR) will mean that businesses will have to report any data breach with 72 hours. With fines up to 4% of an organisation’s global turnover along with serious damage to reputation and brand; the time to act is now.

Working with a range of partners Capita can help you navigate and understand the variety of solutions available to help protect customer data and privacy. We will advise you on the most suitable solution for your particular business environment and needs.

Recording encryption

Verint Impact 360 Recording and Impact Quality Monitoring provide security options to help organisations achieve PCI compliance. They encrypt data to protect it when recorded, in transit and archived. As well as encryption the solution can mask and/or protect portions of an interaction such as cardholder data, or altogether cease recording for the portion containing that information.

Secure call centre voice transactions

Working with our partner Semafone, we provide software to enable personal data to be taken securely over the telephone. Semafone’s patented data capture method collects sensitive information such as payment card or bank details directly from the customer’s telephone keypad for processing. This prevents personal data from entering the contact centre, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS. Semafone has achieved the four leading security & payment accreditations: ISO 27001:2013, PA DSS certification for its payment solution, PCI-DSS Level 1 Service Provider and is a Visa level 1 merchant agent.

Learn more about this solution with this short animation:

Secure Call Centre Voice Transactions

The Semafone solutiuon provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments.

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