IT Service Management Tools

IT Service Management Platforms 

Capita offers a unique suite of IT Service Management solutions – powered by the two market leading platforms – ServiceNow and BMC ITSM product suite.  Our highly skilled team can design, migrate, implement or host and support these toolsets for you; simplifying your IT management. 

 

With Capita, you have a choice.  Depending upon your security requirements we can provide:

  • On premise solutions – deployed on your infrastructure and network at any level of security you need or,
  • On demand services – hosted in Capita’s UK-based, secure, data centres, giving you the benefit of cloud with guaranteed data sovereignty. It is secure up to OFFICIAL level giving you clear data security whilst reducing total cost of ownership.

To date Capita has enabled more than 900 enterprises to transform IT service management.

Benefits of ITSM with Capita

IT Service Management

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On-Demand ITSM Platform

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Support and Field Services

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Managed Desktop

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SIAM Partner in Capita

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  • Secure cloud: fully managed and hosted in the UK, we can guarantee data security and data sovereignty up to OFFICIAL
  • Highly secure on-premise: solutions for those needing security for OFFICIAL, including OFFICIAL SENSITIVE, and above
  • Unique suite of solutions: we have an unrivalled breadth of capability
  • Rapid deployment: our suite of services are prebuilt and ready to go; we share best practice every step of the way
  • Migration: experience of transitioning from a vast array of alternative toolsets
  • Business process innovation: we can transform processes in minutes with you; redesign, experiment and automate.
  • Reduce your total cost of ownership: implement faster, pay as you grow and remove complexity and upfront infrastructure costs
  • Multi-channel approach: resolve queries in a way that suits you including self-service, web-chat or virtual agent technology
  • Service excellence: automate manual tasks, consolidate legacy systems and transform your IT service management working to a proven ITIL methodology
  • Unit based charging: pay per usage and by channel putting you in control of your cost base.
  • User satisfaction: self-service portals and proactive alerting drives an engaging, responsive and proactive end user service
  • Develop custom applications: we can extend the power of ServiceNow to automate and transform any key business function.
  • Additional extras:  upgrade to a managed service at any time or add professional services to deliver a full IT lifecycle.

Get in touch if you're ready to transform your service with Capita ITSM tools.

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