Service Management

Effective Service Management

When Capita takes care of your service desk, the pressure on internal IT is relieved whilst service quality and speed are transformed.

Our dedicated teams are specialists in IT service management.  This enables you to free up your own staff, safe in the knowledge that your service desk is being taken care of by experts.  Your IT team become free to focus on the next big strategic IT project.  

Capita supports thousands of clients today in IT service management. We take full ownership and responsibility for driving improvement in incident management, problem management, change and release management, configuration management, asset management and service catalogues. 

Advanced self-service = satisfied users

Your users want their issues fixed quickly; they’re happy to find their own answers and use rapid self-service options for advice and assistance. 
Our service management platforms enable a high level of self service, empowering your staff to engage efficiently online and track their issues.  



Key benefits of service management from Capita:

  • A simple, flexible way to handle queries, requests and problems
  • Dramatically improves user satisfaction and staff productivity
  • Removes the need for investment in service management software
  • Deliver a modern, self-service experience for all of your users
  • Adheres to ITIL processes to ensure best practice is followed. 

Guaranteed data security

With Capita, your data remains in our secure, ISO accredited, UK-based data centres. We are trusted by government and highly regulated businesses that have the most stringent requirements for data security and sovereignty.  

Get in touch to find out more about service desk management from Capita.

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