Support and Field Services

IT Support and Field Services 

We work with a wide range of customers across the UK delivering flexible IT support and field services. Our national teams can enhance your existing IT capabilities, giving you confidence to manage high peaks in demand.  Wherever you are in the UK, we have local teams ready to respond and help you.  

Benefits

  • Reduce fix times with access to spares without the need to invest                 
  • Reduce down time with accelerated problem resolution
  • Flexible service windows and SLAs to meet your specific needs and budget
  • Access to a pool of resources and specialist skills that are not available in-house
  • Free up your internal IT department to focus on other projects.

Services

Desktop hardware break fix

IT Service Management

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On-Demand ITSM Platform

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Support and Field Services

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Managed Desktop

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SIAM Partner in Capita

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This includes a device replacement service and desktop support for PCs, laptops, printers and point of sale hardware. Services include hardware exchanges, warranty and non-warranty hardware support, loan service, backup and restore, image and builds and preventative maintenance as well as WEEE disposal, patching/security, end user training and consultancy.  Both server and network break fix and desktop hardware break fix services are supported by a team of experienced and skilled field based engineers.

Server & network break fix
Server and network infrastructure support for SANs, LANs, Servers and Comms; providing server side and remote support including diagnostics and mission critical support if required.
 
On-site services
Dedicated on-site resource providing desktop and server support and delivering desk side resolution, warranty and non-warranty hardware support, preventative maintenance, equipment testing, patching and security.
 
Project deployment
Project support and hardware deployments including end user device rollouts, desktop imaging and data recovery, system and server deployments, site auditing, consultancy and post implementation floor walking.

Why Capita?

It is the processes, management, people and systems that we have in place, not just our services, which set us apart from other service providers.

Scale of operation to maintain high levels of customer service:

  • Over 90 dedicated service desk staff
  • Manage over 400,000 calls per year
  • Over 200 engineers based throughout the UK
  • 1400 customers supported across the UK
  • Vendor neutral provider, supporting almost any pc or server hardware
  • Supported by a UK based service desk
  • Access to highly skilled resources to support your business
  • Utilise leading service management systems to ensure efficient and reliable service delivery
  • Flexible service options to fit your requirements with support available 24x7x365

 
We offer the agility and customer service of a smaller provider while providing the skills, resources and confidence of a large, experienced business.

Get in touch if you need support or field services from Capita.

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