As a specialist IT partner for the education sector, we work with over 6,600 schools, 500,000 IT users impacting the lives of 2.5 million pupils every single day.
Our partnership approach with schools, academies and colleges means we don't just supply the technology; we play an active role in supporting their strategy and plans. We believe our customers are more likely to achieve their educational goals when they have an IT partner that focuses on their individual needs and provides ongoing support through the consultation, implementation and transition processes.
How we deliver
Every education institution is different, from schools and academies, to colleges and free schools to multi-academy trusts. That's why we give our customers a choice in the way we deliver our services to them, from project-based solutions, to full IT outsource, enabling educators to concentrate on curriculum delivery.
Case Study: UCAS
Call centre re-design
IT support services for schools
Having access to the right IT resources in schools is an on-going challenge. Capita’s education IT support services give you access to highly skilled technicians to make sure your technology is up and running when and where you need it. Our remote monitoring service gives you peace of mind that we’ll alert you to any problems and work together to resolve them .
IT support & managed services
Delivering an engaging curriculum and balancing cost pressures with the demand for innovative technologies can place real pressures on school budgets and the IT team.
At Capita we provide a broad range of IT support services to schools, academies, local authorities and universities– and Capita CustomFit is our most flexible option.
Capita CustomFit is IT support tailored to your budget, needs and plans. You retain control of your IT and we simply bring the back-up, assistance and expertise when you need it. FInd out more about CustomFit.
Area wide services
Capita works with Academy Trusts, Foundations, and Local Authorities to provide area wide ICT services for schools. We have been providing ICT services to schools in the UK for over 15 years. Working with C2k in Northern Ireland to provide ICT services to 1100 schools for over 10 years.
In England, as part of the Building Schools for the Future, Capita have provided Area Wide Services to Local Authorities including Leicester, Manchester, Greenwich and Hartlepool. Find out more about our area wide services and read client case studies.
Capital build programme
To date we've worked with over 250 schools and academies across the UK under the Building Schools for the Future Programme and more recently the Priority School and Basic Need Building Programs. We have developed an in-depth understanding of the opportunities and challenges of a complex capital funded programme. Find out more.
Training & consultancy
Whether you need some advice and support in creating your ICT Strategy and plans or need to get more out of your existing technology, Capita's wide range of training services can help lighten the load.
Our specialist training team have lots of great experience working with schools and colleges across the UK and share real life practical examples of how to apply technology to benefit teachers and learners. Find out more and view our range of courses.
Extend your service to learners and teachers 24/7
Our UK service team is 'on call' up to 24 hours a day, 365 days a year responding to over 250,000 customer requests every year and providing a full ITIL service certified to ISO 9000, ISO 20000 and ISO 27000 standards. Managing the demand for service desk analysts can be a finance and resource challenge to colleges and universities . Capita's Out of Hours Service Desk provides the ability to extend your service to students and teachers 24 hours a day, 365 days a year at a fixed cost, without needing to increase your internal resources. Our service takes over from your in-house team and provides seamless cover.
Experience the benefits of IT services for education
Get more done - when we manage your IT estate, things will work exactly as they should do, reducing downtime and meaning your teachers, admin staff and students can get more done
Improve the learning experience - with the ability to access resources any time, any place and on any device
Reduce your costs - by applying strategy to your IT estate, we can pinpoint areas for efficiency and cost savings, and use our close partnerships with vendors to get you the best price for technology
Be more flexible - with cloud solutions available, you can upscale or downscale at any time and only pay for what you use; useful for multi-academy trusts as they add new members to their family
Enjoy consistency - a standardised environment means your staff and students will know how to use the technology, wherever they are; useful for multi-academy trusts or schools with multiple buildings
Know who's accountable - with Capita as your central point of control managing and monitoring your IT estate, you know who's accountable.
Get in touch to find out more about Capita's Managed IT solutions for education.